Specialized technical support services for all products manufactured or marketed by Itautec or other information technology products and other similar products made by third party manufacturers, on a national and international basis, and strategic stocks distributed throughout main Brazilian capitals and in the cities where we have advanced (resident) technicians, allowing the fast replacement of parts, ensuring minimum downtime operation of your equipment or systems.

Preventive and corrective maintenance for: banking, sales, office automation and Networking products, including VSAT and Security Systems (CCTV) (Hardware/Software). On-site services and of customer satisfaction evaluations, via SLA-Service Level Agreement programs (in both cases, when contracted).

Itautec Services offers several modalities of technical support services, which can go brom basic up to on-site, 24-hours, 7-days-a-week services (when contracted).

Itautec's Technical Support is specialized per segment and also for mission-critical environments, such as server environments, in which we have special customer support services available. Other modalities are On-Site support, or Over-the-phone support and Itautec On-line (technical support services over the Internet in real time).

We offer our clients the services provided by over 2,000 specialists - technicians, engineers and analysts - providing support to 2,700 cities throughout Brazil. Our teams operate in environments that are prepared to reproduce the most various situations, having ample access to documentation and specific programs from the main hardware and software suppliers.

Itautec Services has the Premier Support qualification provided by Microsoft.

All these resources allow Itautec Services to be at your side, all the time... whenever you need them... wherever you need them... Our services can also be customized to meet your company's needs. The most important thing is that you know that your can count on a single and secure support contract, which comprises the most diverse means and products, from many suppliers, and in which all involved processes are certified by the ISO-9001 / 2000 international quality management standard.