Many people don't realize the level of management and effort that is required to provide good services and run the organization of a company, or how much this contributes to the good image of establishments. With this in mind, Itautec created SIGA - Sistema Itautec de Gestão do Atendimento - [Itautec Service Management System]. SIGA is a complete and intelligent solution to better manage the quality of your customer service and increase customer satisfaction. SIGA is the combination of an efficient hardware with intelligent software, which permits you to maximize the performance of your customer support by acting on two fronts: automatic queue management and pre-call and post-call analysis and management.
Queue management is performed via priorities, which you yourself parameterize according to the needs of your company. You can, therefore, provide high-level support to your preferential clients, without neglecting your other clients.

SIGA provides real-time information regarding the types of calls and their waiting times, thus allowing you to take immediate decisions as to answering your client calls within the estimated time. And the best of it all, you will be able to graphically see the data, such as: mean times to answer calls, productivity and effective call times of each attendant, peak hours and peal days and much more. All this in a very clear and simple manner, allowing you to analyze and improve the performance of your call centers. You can also check the availability of your call centers throughout the country and remotely analyze call center information, consolidated by city, state or region. SIGA is also versatile in that it can be used over the Internet, allowing more mobility to its managers. Like all Itautec solutions, SIGA is complete; besides the software for every service position and the switches, SIGA has a terminal that issues numbered service tickets and a display to call the numbers to be serviced.

The ticket number issuing terminal has a modern design, so much so that it won a prize at the 2003 IF Design Award, in Germany. Each ticket that is issued informs the estimated waiting time to be serviced, therefore offering greater comfort to clients. The number-calling display operates in two modes: simple-mode or journal-mode to publicize promotions. Additionally, you can further sophisticate the environment by connecting SIGA to a TV or a Plasma Display. Remember, your customer service is the image of our company.