Grupo Itautec was first certified by the ISO 9001 Quality Assurance Standard in 1993, and has gone through several Quality Audit cycles, with the objective TO: - Meet the Quality Standard Requirements, - Continuously Improve its Products and Services; - Commit to Customer Satisfaction; - Optimize its Processes; Itautec's commitment to Quality is one of the company's differential; this commitment comprises all our processes and permits an efficient interaction between the many areas in our company. The on-line availability of Information on Quality, by means of our Quality Portal Intranet, promotes access to the documentation, the objectives and the indicators of our System. This access allows the rapid flow of information and the efficient communication at all levels within our company. Grupo Itautec's objective is to continuously seek the improvement of the quality of its services and products and it is committed to meet a high level of client satisfaction.